Divert Case Managers

Welcome to Lutheran Care. We are an energetic, forward thinking and values driven not for profit organisation, providing support to people who need it most. Current programs include emergency relief, financial counselling, family support and education, foster care, housing and family shelter, homelessness services, and refugee services.

In 2020, The South Australian Government announced a significant reform agenda for the homelessness sector. In response, the Toward Home Alliance was formed and in collaboration with the South Australian Housing Authority (SAHA), it was identified that there was a need for transformational change in the way services support people affected by homelessness.

The Toward Home Alliance strategy focuses on shifting homelessness services from crisis management to early intervention and prevention. We recognise that every position within the Toward Home Alliance has a vital role to play in reducing homelessness.

And this is where you come in!

We are looking for Divert Case Managers (multiple positions) who will work across the alliance partners via outreach and fixed locations through the use of accessible technology. In this role, you will be responsible for supporting those who are ‘first time’ in the homelessness system, including those who are about to become homeless or returning to the homelessness system after a period of 12 months or more.

The Divert Case Managers will address the immediate housing crisis, assist to secure emergency housing and provide crisis support through client-centered case plan development to those who are referred by Access Workers.

You will liaise with Alliance partners for those clients who require access to allied health supports and identify long term housing through relentless advocacy and practice support to ensure accommodation is sustainable and supportive. It is hands-on, diverse and dynamic, working on a rotating roster between various locations in Adelaide where each day will be different.

In addition to your advanced case management experience, you will have a high level of interpersonal skills in dealing with people from Cultural, Linguistical and Indigenous backgrounds. Knowledge of the homelessness sector and the challenges faced by people who are experiencing homelessness is critical for this role.

In this role, your objectives will be to:

  • Provide client led case management, ensuring appropriate interventions are allocated for each client which includes support, referral, advice and advocacy.
  • Work towards ‘rapid rehousing’ for clients who are entering homelessness for the first time.
  • Assist families and individuals to address presenting issues impacting on secure housing, such as mental illness, substance use, physical health and life skills.
  • Build relationships with clients and collaborate with them to achieve their goals.
  • Enter accurate data into the case management and data collection system/s to support and reflect client outcomes.
  • Work within a client centered, trauma informed Case Management framework which will focus on client led needs and goals and will assist with the development of flexible strategies to promote positive outcomes.
  • Work within various Lutheran Care or Alliance Partnership sites located across the southern and CBD regions.

Salary Packaging:

The Australian Taxation Office (ATO) allows Public Benevolent Institutions (PBI), such as Lutheran Care, to offer special tax concessions. Through salary packaging, these concessions allow an employee to increase their take-home pay.

To Apply:

For details about Lutheran Care and to access a copy of the Job Description, please visit our website at www.lutherancare.org.au. You can also check us out on our Lutheran Care Facebook page.

For any queries regarding this position, please email  careers@lutherancare.org.au

All applications must include a Cover Letter and current Resume. Only applications submitted Via Seek, will be accepted. 


The successful applicant will be required to undergo a NDIS Workers Screening Check, a DHS Working With Children Check, a Criminal History Check as well as a current Safe Environments for Children & Young People certificate. You must hold a current and unrestricted South Australian Drivers License and possess a registered roadworthy vehicle available for work use (employees reimbursed for work travel). In addition, the successful applicant will be required to provide evidence of COVID-19 vaccination or a medical exemption. 

Lutheran Care is committed to equality, diversity and inclusion. We welcome candidates from all backgrounds and those from culturally diverse communities. Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Applications close Friday Jan 13 2023 at 5.00pm