Program Support Officer

Welcome to Lutheran Care. We are an energetic, forward thinking and values driven not for profit organisation, providing support to people who need it most.

Lutheran Care provides community services in South Australia and Northern Territory through a range of programs. We support communities through responding to the needs of individuals and families, community development, learning opportunities, accommodation and disability support. Current programs include community connections, community hubs, community visitors scheme, emergency relief, financial counselling, family support and education, foster care, homelessness and housing and NDIS disability services.

And this is where you come in!

We are seeking an outstanding Program Support Officer to provide professional and timely administration and service delivery support to the Aged Care Volunteer Visitors Scheme (ACVVS) program.

You will be a passionate and experienced administrative extraordinaire committed to improving the quality of life of older people who are at risk of isolation in the community.  Your strong interpersonal skills will see you connect with our volunteer community providing a warm, friendly and welcoming environment.

In this role, you will:

  • Provide timely, confidential, discreet and efficient responses to volunteer Expressions of Interest and recipient referrals whilst liaising closely with the ACVVS team and the LC Volunteer Coordinator.
  • Support program team with volunteer recruitment, training and on-boarding tasks.
  • Support program team to further develop visiting service delivery and processes.
  • Maintenance and analysis of volunteer information management via Better Impact system and of recipient waitlist.
  • Communicate effectively to engage and establish rapport with volunteers, internal and external stakeholders and program team members.


Lutheran Care values all its staff by ensuring they are well supported through paid maternity and paternity leave, an Employee Assistance Program, a free and confidential counselling service, access to internal and external training opportunities, an annual staff conference and professional development days, annual staff/volunteer celebrations and an innovative and caring culture.

Salary Packaging:

We offer a competitive remuneration plus salary packaging. The Australian Taxation Office (ATO) allows Public Benevolent Institutions (PBI), such as Lutheran Care, to offer special tax concessions. Through salary packaging, these concessions allow employees to increase their take-home pay.

To Apply:

For details about Lutheran Care, please browse our website. You can also check us out on our Lutheran Care Facebook page. To access our Job Description, please click on the above link.

For any queries regarding this position, please contact

All applications must include a Cover Letter and current Resume.

Only applications submitted via Seek, will be accepted. 

This is an exciting opportunity to join a great team environment, within a progressive, customer-focused organisation.

The successful applicant will be required to undergo a NDIS Workers Screening Check, a DHS Working With Children Check, as well as a current Safe Environments for Children & Young People certificate. You must hold a current and unrestricted South Australian Driver’s License and possess a registered roadworthy vehicle available for work use (employees reimbursed for work travel). In addition, the successful applicant will be required to provide evidence of COVID-19 vaccination or a medical exemption.


Lutheran Care is committed to equality, diversity and inclusion. We welcome candidates from all backgrounds and those from culturally diverse communities. Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Applications close Monday Jun 12 2023 at 5.00pm