Update 22/09/26 - Phone lines for the Central Intake Service (CIS) are currently down.
Lutheran Care
NT Central Intake
Lutheran Care is now delivering a new Territory-wide Central Intake Homelessness Support Service in partnership with Yilli Rreung Housing, Lhere Artepe, and Salvation Army, funded by the Northern Territory Government Department of Children and Families.
The new Central Intake Service provides streamlined access to homelessness support services across the NT by offering a single entry point for individuals and families experiencing or at risk of homelessness. The service ensures a culturally safe intake process, coordinated assessment, and warm referrals to the most appropriate supports, including housing, health, and social services.
NT Central Intake
Service Locations
Territorians can access the Central Intake Service via:
- Phone - 1800 920 333
- Online - via the enquiry form below
- Face to face support at day centres and community hubs
Our in-person support is available at various locations across Darwin and Alice Springs.
Please contact 1800 920 333 to find out the locations of our Specialist Homelessness staff, who will be embedded within trusted community locations to deliver trauma-informed, strength-based support.
Central Intake
Get in Contact
NT Central Intake Enquiry Form
NT Central Intake - Christmas and New Year Closures
The Northern Territory Central Intake Service (CIS) holiday hours:
- Wednesday 24 December (Christmas Eve) – 8:00am – 4.00pm
- Thursday 25 December (Christmas Day) – CLOSED
- Friday 26 December (Boxing Day) – CLOSED
- Saturday 27 & Sunday 28 December – CLOSED
- Monday 29 December – 8.00am – 4.00pm
- Tuesday 30 December – 8.00am – 4.00pm
- Wednesday 31 December – 8.00am – 4.00pm
- Thursday 1 January 2026 (New Year’s Day) – CLOSED
Standard opening hours, 8.00am – 4.00pm weekdays will resume from Friday 2 January 2026.
On the listed closed dates our phone line will not be staffed.
Please leave a voicemail and a member of our team will return your call when we reopen.
If you need urgent help, including support with housing, homelessness, or personal safety, please contact:
- Emergency Services (in a life-threatening emergency): 000
- Lifeline (24 hour service): 13 11 14
- 1800RESPECT (family, domestic and sexual violence support): 1800 737 732
Thank you for your understanding. We wish everyone a safe holiday period.
NT Homelessness
Service Locations
From November 2025 Territorians will be able to access the Central Intake Service via:
- Phone
- Online
- In Person Hubs
Our In Person Hubs will be located in Darwin, Alice Springs and Katherine with outreach services into Tennant Creek.
Each hub will be staffed by Specialist Homelessness Workers and embedded within trusted community locations to deliver trauma-informed, strength-based support.
Sector Information Sessions
Lutheran Care, in partnership with Yilli Rreung Housing, The Salvation Army, and Supportlink, and with the support of NT Shelter are hosting sector-wide briefings to introduce the new Central Intake Service.
These sessions will provide key information and updates on the service’s development and implementation, and offer an opportunity for attendees to offer feedback and questions.
Four sessions will be held from 10:00am – 12:00pm across various locations with morning tea and an opportunity for sector networking following.
To find out more, contact us at: NTCentral@lutherancare.org.au
NT Central Intake Service
Proudly supported by the Northern Territory Government.
NT Central Intake Service
Our Partners
The hub offers a range of services detailed below.
Emergency Relief is available to clients who are experiencing financial distress or hardship and have limited means or resources to help them alleviate their financial crisis.
Assistance is offered in the form of:
- Food
- Blankets
- Clothing
Emergency Relief operates Monday – Friday, 9.00am – 12.00pm.
Services are available to all people in Alice Springs, Alice Springs Town Camps and to 33 remote communities in the MacDonnell and Central Desert Shires.
Financial capability workers provide:
- Financial literacy, education and support
- Deliver one-on-one budgeting support
- Client centered financial literacy workshops
- Referrals to other support services
Financial literacy sessions are client driven and cater for the needs and requests of the participants. Individual or group sessions are available and cover topics such as day-to-day money management, banking, including internet and phone banking, payday loans, rental goods, scams and anything else participants want to know.
Financial counsellors are available to assist clients:
- Resolve personal financial difficulties and access other sources of support
- Help clients improve their ability to manage their financial affairs
- Work with clients to increase their capability to make informed decisions to resolve personal financial difficulties
- Advocate on behalf of clients concerning debts and other financial issues
With No Interest Loans you only pay back what you borrow, nothing more.
- Borrow up to $2000 for essentials such as fridges, washing machines, furniture, car repairs or rego, a new phone or laptop, medical, dental or vet expenses.
- Borrow up to $3000 for bond or rent-in-advance.
Loans can not be used for cash, bills or debts. NILs will pay for the item or service straight to the shop.
All hub services are free, non-discriminatory and all inclusive.
Get In Touch
How to contact us
Get In Touch
NT Homelessness Services
For more information about Central Intake Homelessness Services contact us at:
Message Us
Send us a message via the contact form.
Send Message
Send NT Homelessness
Lutheran Care receives funding from the Department of Social Services (DSS) to provide money management services in the Northern Territory.
